Policies
Terms & Conditions
Last updated: May 2026
By placing an order with Tingflower Atelier, you agree to the following terms. Please read them carefully before purchasing.
Orders & Payment
All orders are subject to availability. Because our florals are seasonal and designer's choice, specific varieties cannot be guaranteed. We reserve the right to substitute stems of equal or greater value based on what is currently growing and available.
Flower Club — Vase Returns
As a courtesy to all of our flower club members, please note that if a vase has not been returned prior to your next scheduled delivery, we may hold your bouquet until it is returned. We appreciate your help in keeping the love (and the vases!) going around.
Delivery
We currently deliver to the following zip codes: 19971 (Rehoboth Beach) and 19958 (Lewes). Orders outside of these areas are not eligible for delivery at this time. Delivery windows will be communicated at the time of your order.
Cancellations & Refunds
All sales are final. We do not offer refunds or cancellations once an order has been placed. If you need to reschedule your delivery, we are happy to accommodate with at least 5 days' notice. Please reach out to us at tingfloweratelier@gmail.com to request a reschedule.
Workshops, Retreats & Events
Pricing and terms for workshops, retreats, and large floral events such as weddings may differ from standard orders. Specific terms will be outlined at the time of booking or inquiry.
Contact
Questions about your order? Reach out at tingfloweratelier@gmail.com or via Instagram @tingfloweratelier.
Privacy Policy
Last updated: May 2026
Your privacy matters to us. This Privacy Policy explains what information Tingflower Atelier collects, how we use it, and how we keep it safe.
Information We Collect
When you place an order, join a flower club, or reach out to us, we may collect personal information such as your name, email address, phone number, and delivery address.
How We Use Your Information
We use the information you provide solely to process and fulfill your orders, communicate with you about your purchase, and coordinate deliveries. We do not sell, trade, or share your personal information with third parties.
How We Protect Your Information
We take reasonable steps to protect your personal information and only retain it for as long as necessary to complete your order or respond to your inquiry.
Third-Party Links
Our website may contain links to external platforms, including Instagram. We are not responsible for the privacy practices of those sites.
Contact
If you have any questions about this Privacy Policy, please reach out to us at tingfloweratelier@gmail.com.
Accessibility Statement
Last updated: May 2026
Tingflower Atelier is committed to making our website accessible and welcoming to everyone, regardless of ability or technology.
We strive to ensure that our website meets web accessibility standards and is usable by as many people as possible. We are continuously working to improve the experience for all visitors.
If you experience any difficulty accessing any part of our website or have suggestions on how we can improve accessibility, please contact us at tingfloweratelier@gmail.com. We will do our best to provide the information or assistance you need in an alternative format.